Who We Are
BlueWave Appliance Repair L.L.C (“BlueWave”, “we”, “us”) provides home appliance repair services in Dubai from Burlington Tower Office 704, Business Bay, Dubai, United Arab Emirates. This policy applies to bluewaveappliancerepair.shop and to bookings made by phone, WhatsApp, email or our online form.
Information We Collect
We only ask for what we need to arrange and carry out a repair:
- Your name, phone number and email address
- Your address or area so a technician can visit
- Appliance type, brand, model and a description of the fault
- Photos or videos you choose to send us
- Basic technical data from your browser, such as device type and pages visited
How We Use Your Information
- To confirm bookings and send a technician
- To contact you about your repair, quote or follow-up
- To prepare invoices and keep service records
- To improve our website and customer service
- To meet legal or regulatory duties in the UAE
We do not sell your personal information.
WhatsApp And Phone Calls
When you message us on WhatsApp, your messages are also handled by WhatsApp under its own privacy terms. We use these chats only for your booking and support.
Sharing Your Information
We share details only with the technician assigned to your job, trusted service providers who help us run our business (such as hosting or messaging tools), or authorities where the law requires it.
Cookies
Our website may use cookies and similar tools to keep it working and to understand how visitors use it. You can block or delete cookies in your browser settings.
How Long We Keep Data
We keep booking and service records for as long as needed to support your repair and meet accounting or legal requirements, then delete or anonymise them.
Keeping Data Safe
We use reasonable technical and organisational measures to protect your information. No online system is completely secure, so please avoid sending sensitive details such as card numbers by message.
Your Choices
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you. Email info@bluewaveappliancerepair.shop and we will respond within a reasonable time.
Changes To This Policy
We may update this policy from time to time. The date at the top shows the latest version.